Returns & FAQ

We want you to love your merch. Quality is guaranteed. If there's a print error or a visible quality issue, we'll replace or refund it.

Email clear photos of the issue on a flat, well-lit surface, with your order number, to support@upmerch.com.

We don't accept general returns or sizing returns.

Cancellations

To cancel or change an order, email support@upmerch.com before it ships. After you get your order, you have 30 days to report a quality issue.

Send a photo that shows the issue and your order number to support@upmerch.com. Photos on a flat surface with the tag showing work best.

We refund orders with a confirmed quality issue. Card refunds show up in 5 to 10 business days, depending on your bank.

For anything else, email support@upmerch.com.